Free
Freight Policy
When
you order $300- in cleaning supplies in any combination.
All free freight allowances apply within the Continental US
Customer's accounts must be current to take advantage of our
Free Freight Policy.
Machines
accessories, parts and hazardous materials DO NOT qualify for
Free Freight. Our free freight policy is subject to change at
any time without notification.
Ordering:
A live service representative is available Mon-Fri 8:00
AM - 5:00 PM. Online and Fax orders are strongly suggested.
We can only guarantee correct shipping if we have your orders
in writing.
Shipping:
Most orders will be shipped the same day, if they are submitted
no later than 1:00 PM. While we strive to keep backorders to
a minimum on occasion, they do take place. You should expect
a phone call from Athena's shipping department no later than
3:30 PM on the day of shipment. All shipments will be sent Fed
Ex unless a carrier is specified or the order qualifies for
common carrier (truck). Express shipments will be accepted and
sent as the customer specifies.
Warranties
and Returns: Any product sold with a factory warranty may
be returned if found defective within the terms of the warranty.
Please call a customer service representative to obtain a Return
Authorization Number. A 15% restocking fee will apply to returned
goods. Special order items in store credit only.
Damage
in Shipment: All claims for material damaged in shipment
must be reported to the delivering carrier: UPS Driver, Truck
Driver, etc. Please hold onto the original carton as this is
often necessary in order to settle claims.
Products
and Pricing: There are many chemical accessories and parts
we sell which are not included on this site or available through
our catalog. We will continue to update our materials to include
these items. Should you need an item or part not included, give
us a call and chances are we will have it in stock or can get
it for you. Prices listed on this site or in our catalog
are subject to change without notice. Freight policy may vary